You hereby consent to our sharing of registration information, profile information, and Course information to Instructors. We do not control how Instructors treat such information and is not liable for their use of such information.
We also collect information, such as anonymous usage statistics, by using cookies, server logs, and other similar technology as you use our services.
Payment Information.If you make any purchases through our website, such as for Courses, We may collect certain information regarding your purchase (such as your name and zip code) as necessary to process your order. You will be required to provide certain payment and billing information directly to our payment processing partners, including but not limited to your name, credit card information, billing address and zip code. We do not access, store or collect your credit card information.
Using the Service.We collect information that you submit to us through our website. For example, when you post comments, make a purchase, take a Course, modify any Courses purchased, we will collect the information you include in these submissions, including any Personal Information.
Messages.We collect and process information you provide, including any Personal Information, in the context of composing, sending, or receiving messages through our Company’s messaging function, and we may collect information about your use of our proprietary application or functionality.
Customer Support.We collect all information that you provide to us, including any Personal Information, when you contact us for customer support purposes.
Cookies, Automatic Data Collection, and Related Technologies.As you navigate through and interact with our website, we may use automatic data collection technologies to collect certain information about your equipment,
browsing actions, and patterns, including:
The technologies we use for this automatic data collection may include:
Cookies (or browser cookies). A cookie is a small text file containing a string of alphanumeric characters placed on the hard drive of your computer. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the website. Flash Cookies.Certain features of our website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
Web Beacons. Pages of the website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
We use information collected from you to:
Emailing you information or providing in app messages about your progress in Courses, rewards programs, new services, new features, promotions, newsletters, and other available Courses, which you can opt out of at any time;
Sending push notifications to your wireless device to provide updates and other relevant messages. You can manage push notifications from the "options" or "settings" page for the mobile application.
Understand and improve the services and develop new products, services or features;
Enable user-to-user communication and interaction;
Manage your account preferences, establish your profile and registration Information;
Facilitate the technical functioning of our services, including without limitation to troubleshoot and resolve issues, secure the services; and prevent fraud and abuse;
Respond to customer support questions and issues and resolve disputes;
Create, review, analyze and share technical information;
Analyze trends and user traffic, track purchases and usage information;
Advertise our services on third party websites or mobile applications;
Market, process or fulfill promotions administered or sponsored by us;
Solicit feedback from users;
As required or permitted by law;
As we, in our sole discretion, otherwise determine to be necessary or required to ensure the safety and/or integrity of our users, employees, third parties, members of the public, and/or our services;
Identify unique users across devices; or
Tailor advertisements across devices.
Aggregate Data.We may de-identify and aggregate information collected through the Service and use it for any lawful purpose.
Information We Collect from Children.Children can access some parts of our website and its content and use some of its features without providing us with Personal Information. However, most content and features of the Courses and Services are available only to Students of the registered accounts and require us to collect certain information, including Personal Information, from them. In addition, we use certain technologies, such as cookies, to automatically collect information from our users (including children) when they visit or use the website.
We only collect as much information about a child as is reasonably necessary for the child to participate in the educational activity in our Services, and we do not condition his or her participation on the disclosure of more Personal Information than is reasonably necessary.
Information We Collect Directly.We require the child to enter a use name and password when logging in to the Student account. We /the Instructor assess the academic level of the child before the child takes any Course, and the child will be required to disclose information relating to his or her education during this process. The child will also be required to provide questions, answers, comments and other information when taking the interactive online Course with the Instructor (including, but not limited to course, assignment, and quiz completion activity, interchanges with the Course Instructors, answers to questions, essays and other items submitted to satisfy the Course requirements). We may request additional information from your child, but this information is optional. We specify whether information is required or optional when we request it.
We may enable registered users to communicate with others on or through this website through chat, email, and posting to public areas of the website ("Social Features"). The nature of these features may allow children to disclose Personal Information about themselves. We do not monitor or review this content before it is posted, and we do not control the actions of third parties with whom your child shares his or her information. We encourage parents to educate their children about safe internet use and to monitor their children's use of social features.
Consent to Record the Course.We record each and every Session of the Course participated by both Student and Instructor, including the videos and voices of the Student and Instructor. The purpose of recording each Course is to allow the parent to review the study situation of the Student and to allow us to manage the performance of Instructors. The recorded videos will be kept strictly confidential and will be for our internal use only. We will not disclose the recorded videos to the public or share the recorded videos with any third parties without the parents’ express consent. For any Student under the age of thirteen, we will send a direct notice to the email address the parent submitted on our website and seek your consent to our recording in a return message, prior to the start of any Course.
If the parent decides to revoke a prior consent to our current recording practice at any time, we will block or blur the Student’s image and distort the Student’s voice to hide the Student's identity in the videos to be recorded after receipt of the parent's request.
We will use this email-plus-confirmation method to obtain your consent to our collection of other Personal Information from your child, whenever applicable.
Automatic Information Collection and Tracking.We use technology to automatically collect information from our users, including children, when they access and navigate through the website and use certain of its features. The information we collect through these technologies may include:
One or more persistent identifiers that can be used to recognize a user over time and across different websites and online services Information that identifies a device's location (geolocation information).
We may combine non-personal information we collect through these technologies with Personal Information about you or your child that we collect online.
How We Use Your Child's Information.We use the Personal Information we collect from your child to:
register with and log in to our website; track and communicate with the child, you and/or the Instructor about the child's academic performance in the Course;
use internally to improve our future Course offering and other feature of our Services.
We use the information we collect automatically through technology and other non-personal information we collect to improve our website and to deliver a better and more personalized experience by enabling us to:
Estimate our customer size and usage patterns.
Store information about the child's preferences, allowing us to customize the content according to individual interests.
Speed up your searches. Our Practices for Disclosing Children's Information.We do not share, sell, rent, or transfer children's Personal Information other than as described in this section.
We may disclose aggregated information about many of our users, and information that does not identify any individual. In addition, we may disclose children's Personal Information:
To third parties we use to support the internal operations of our website or Services and who are bound by contractual or other obligations to use the information only for such purpose and to keep the information confidential.
If we are required to do so by law or legal process, such as to comply with any court order or subpoena or to respond to any government or regulatory request.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers or others, including to:
protect the safety of a child;
protect the safety and security of the website or Services; or enable us to take precautions against liability.
To law enforcement agencies or for an investigation related to public safety.
Social Features.Our website may offer social features, including instant messaging, chat, email, posting on message boards(if any) that enable children communicate with others on our through the website or the Services. We do not control the types of information your child can send or post through them. We encourage parents to educate their children about safety online and to carefully monitor their children's use of social features to ensure they do not disclose their Personal Information through them.
Accessing and Correcting Your Child's Personal Information.At any time, you may review the child's Personal Information maintained by us, require us to correct or delete the Personal Information, and/or refuse to permit us from further collecting or using the child's information.
You can review, change, or delete our child's Personal Information by:
Logging into your child's Student account and visiting his or her account profile page.
Sending us an email at email@example.com. To protect your privacy and security, we may require you to take certain steps or provide additional information to verify your identity before we provide any information or make corrections.
By using the Service, you agree that your information may be transferred to the People's Republic Of China ("China").
California residents have the right to receive, once a year from us: a) information identifying any third party company(ies) to whom we may have disclosed (within the previous calendar year) your Personal Information for that company's direct marketing purposes; and b) a description of the categories of Personal Information disclosed. If you are a California resident and wish to obtain such information, submit a request to us at firstname.lastname@example.org with "Request for California Privacy Information" as the subject line and in the body of your message. Only information required to be disclosed by law will be included in our response.
Koala Know服务中某些功能的技术模块由第三方SDK协助提供，有关Koala Know客户端中接入的第三方SDK收集和使用用户信息的具体情况，请见 《Koala Know接入的第三方SDK清单》。
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